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https://hdl.handle.net/10955/568| Title: | Schedulazione di agenti in un Call Center Multiskill |
| Authors: | Pisacane, Ornella Grandinetti, Lucio L'Ecuyer, Pierre Musmanno, Roberto |
| Keywords: | Call center Aziende di Servizi |
| Issue Date: | 2008 |
| Series/Report no.: | MAT/09; |
| Description: | Dottorato di Ricerca in Ricerca Operativa, Ciclo XX, a.a. 2007-2008 |
| URI: | http://hdl.handle.net/10955/568 https://doi.org/10.13126/unical.it/dottorati/568 |
| Appears in Collections: | Dipartimento di Ingegneria Informatica, Modellistica, Elettronica e Sistemistica - Tesi di Dottorato |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| tesi_di_Ornella_Pisacane.pdf | 7,99 MB | Adobe PDF | View/Open |
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